Product Options 3rd Party Conflicts

Modified on Fri, 01 Sep 2023 at 03:33 AM

Overview

This article outlines the most common issues that Bold Product Options may experience when being used with other third party apps, and how to solve them.

Please select an issue below to view more information.

Option Line Item Properties appearing in ShipStation

When an option is added to a product and that product is purchased, the option will appear as a line item on the order page in your Shopify admin. These options are normally hidden on your email notifications sent to your customers, after the liquid code installation has been completed on your store.

If you use ShipStation to fulfill your orders and send order confirmation details to your customers, additional code is required in order to hide the option line item properties.

Note: If you are not comfortable with adjusting the template code in ShipStation, please reach out to our Merchant Success team for further assistance.

Steps to Fix

Log in to Shipstation.
Select Settings (the cog wheel icon).
Select Templates, then Packing Slips.
Select Copy next to the current packing slip.
Select Confirm.
Select the Order Items menu.
Remove
[Item Options].
Change the Template Name.
Select Save.
Select Selling Channels, then Store Setup.
Select Edit.
Select Packing Slips.
Select the New Packing Slip in the Packing Slip Template dropdown.
Select Save Changes.

Klarna Payments Widget not Showing Price of Options

Alert

These are general instructions and are applicable to the most commonly used themes. Thorough testing is highly recommended to ensure the customization is working on your theme.

If you are using the Klarna Payments widget while using Product Options, the price displayed in the widget may not reflect the price of your options.

Steps to Fix

From the Shopify admin, select Online Store, then Actions > Edit code.
Under Assets, select Add a new asset.
Select Create a blank file.
Enter bold-po-klarna as the asset name, and change the file extension to .js.
Select Add asset.
Open the asset and copy and paste the bold-po-klarna.js code into this file.
Select Save.
Under Layout, select theme.liquid.
Find the closing body tag.
Copy and paste the following code above the