When a Collaborator account invitation is sent from our team, the invitation needs to be accepted in order for our team to access your store admin.
For steps on accepting a Collaborator account and providing access to Shop Circle, please follow the steps in one of the methods below.
Method 1: Accept Collaborator Invitation via Store Owner Email
-
From within the store owner email client that you are using, open the invitation email from our team.
Note: If you did not receive the invitation in your inbox, please check your spam and junk folders.
- Select View request within the invitation email.
- Select Accept request.
When enabling access, please ensure the areas for the orders, customers, products, themes, settings, and apps are all enabled.
Method 2: Accept Collaborator Invitation via Shopify admin
- From your Shopify admin, select Settings.
-
Select Users and permissions.
- Under Collaborators, find and select Shop Circle.
- Select Accept request.
Alert
At minimum, please ensure Bold has access to:
- Orders
- Products
- Customers
- Themes
- Navigation
- Manage settings
- Manage and install apps and channels
Depending on the app and support request, we may need access to additional areas.
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