Program Settings

These settings control your loyalty program’s basic details, branding, and when customers earn points from orders.

Access:
Open Keystone Loyalty Rewards app > Loyalty Program > Settings

Enable or Disable the Program
• When enabled, customers can earn points, redeem rewards, and the widget is visible on your storefront
• When disabled, no points are earned, rewards cannot be used, and the widget is hidden

Basic Program Information

Program Name
• Displayed to customers in the widget and emails
• You can customize it (e.g., “VIP Rewards”)

Points Name
• What you call your points (e.g., Points, Stars, Coins)
• Used in balances, earning messages, and reward costs

Contact Email
• Internal notifications and system alerts are sent here
• Can include multiple email addresses separated by commas
• Not used for test emails or customer-facing messages
• Use monitored emails to ensure nothing is missed

Order Processing Webhook
Controls when points are awarded:

1. Orders Paid
   • Points awarded when payment is processed
   • Best for most stores and digital products
   • Customer sees points immediately

2. Orders Fulfilled
   • Points awarded after the order ships
   • Helps prevent awarding points for returned or canceled orders
   • Common for higher-risk fulfillment models

Recommendation:
Most stores use Orders Paid unless they have a high return rate or need extra security.

How to Configure

1. Go to Loyalty Program > Settings

2. Enable the program

3. Enter the program name and the points name

4. Add contact email(s)

5. Choose when points should be awarded (Orders paid OR Orders fulfilled)

6. Save changes

All updates take effect immediately.

If you need more help, please check the documentation link, or if this was not helpful, let us know so we can assign an agent on chat to assist you.