FAQ: Why my store failed to be located?

If a location is not appearing on the map or its pin is in the wrong place, the most common cause is a geocoding failure due to an incomplete or incorrect address.

Finding Unlocated Stores

1. Go to Apps > Store Locator > Locations.
2. Use the filter options in the table to filter by geocoding status: select Not Geolocated to see all locations that have not been successfully placed on the map.

Fixing an Unlocated Store

1. Click the location to open its edit page.
2. Review and correct the address fields (Address Line 1, City, State/Province, Country, Postal/Zip Code).
3. Scroll to Adjust Location and click Find My Store to re-geocode.
4. If the pin is in the wrong place, manually enter the correct Latitude and Longitude values.
5. Save.

Common Causes of Geocoding Failures

• Missing required address fields (City or Country are mandatory).
• Typos or non-standard address formats.
• Very new addresses not yet in Google's database.
• An API key without the Geocoding API enabled.