I made a referral but my Friend hasn't received their email – why?

Modified on Wed, 28 Jun, 2023 at 5:51 AM

There are a few reasons your Friend might not have received their email.


The most common is that you have your campaign set to send referrals to "New Customers Only" and that your Friend's email is associated with a previous order within your store. Check the Customers section of your Shopify store to confirm whether or not your Friend has previously placed an order. If they have, the referral email won't send to them. You can optionally enable a "Non-New Customer" email to be sent instead by going to the Email Settings tab of the Campaign Details page within the app.


If you don't think this is the problem, send us an email at help@shopcircle.co and we can help you troubleshoot.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article