Can't Find or Assign a Product in the App

Modified on Fri, 31 Jul at 2:04 AM

If a product isn't showing up when you search for it inside the Key Product Options app, check these three common causes:

Step 1: Check Product Status in Shopify

Ensure the product status is set to Active (not Draft or Archived).
Verify that the product is published to the Online Store sales channel.

Step 2: Search Exact Product Title

Enter the exact product title as it appears in your Shopify admin.
Check for extra spaces, special characters, or typos in the search bar.

Step 3: Verify Product Availability

Confirm the product hasn't been recently deleted or unlinked from your store.
Refresh the app page if you recently created the product in Shopify.