Customers Can Still Check Out Without Filling Required Fields (or: Orders Placed Without Selecting Options)

Modified on Fri, 31 Jul at 2:26 AM

If mandatory options are allowing customers to add items to their cart without completing them, follow these 3 quick checks:

Step 1: Confirm "Required" Setting is Saved

Open the Key Product Options app and go to your Option Set.
Select the option field and confirm the "Option is required" box is checked.
Click Save in the top contextual bar to apply the rule.

Step 2: Verify App Block Installation

Open your Shopify Theme Customizer.
Ensure the Keystone Product Options app block is added to your Product Page Template (positioned above the Add to Cart button).
Cart validation rules require this native app block to block invalid cart submissions.

Step 3: Clear Cache and Retest

Clear your browser cache or test the product page in an Incognito / Private Window.
Cached scripts can cause old form settings to load temporarily.