Syncing Customer Tiers

Modified on Thu, 11 Dec at 8:02 AM

Customer tiers update automatically, but you can manually trigger syncs when needed.

Automatic Syncing

Tiers are automatically synced when:

Customer Events:

Customer created
Customer updated
Customer deleted
Customer tags change

Order Events:

Order is paid
Order is fulfilled

Points Events:

Any earning rule awards points
Total lifetime points qualification may be affected

Tier Configuration Changes:

Tier created, updated, or deleted
Tier order changed
Tier qualifications or benefits modified
Global program enabled/disabled

Delayed Sync for Configuration Changes:

When you make tier configuration changes, a global sync is scheduled 5 minutes later. This allows you to:

Make multiple edits without triggering sync after each change
Finalize all changes before customers are re-evaluated
Avoid unnecessary processing during active editing

Please check more about it here: https://key-stone.app/docs/loyalties/customer-tiers/tier-management.html#syncing-customer-tiers