Customer Tier Settings

Modified on Thu, 11 Dec at 6:22 AM

Tier Title

The name of your customer tier.

Clear hierarchy (Bronze, Silver, Gold, Platinum)
Reflects value level (Starter, Pro, Elite, VIP)
Consistent naming theme across all tiers
Customer-facing (if tier is visible)

Tier Icon

Visual representation of the tier.

Upload custom icon or use default
Displays in customer-facing interfaces (if visible)
Helps customers quickly identify their tier
Should visually communicate tier hierarchy

Tier Visibility

Control whether customers can see this tier.

Visible (Default):

Customers see tier name, icon, and benefits
Tier appears in tier progression display
Customers can track their status
Transparent tier system

Hidden:

Tier operates in the background
Customers don't see tier name or icon
Benefits still apply automatically
Qualifications are still evaluated

Enable/Disable

Toggle individual tiers on or off without affecting others.

When Enabled:

Tier participates in customer evaluation
Benefits and qualifications are active
Appears in analytics

When Disabled:

Tier is skipped during evaluation
Customers in this tier are reassigned
Hidden from customer interfaces

Please check more about it here: https://key-stone.app/docs/loyalties/customer-tiers/tier-configuration.html