Key Concepts for Customer Tiers

Automatic Tier Updates

Tiers are automatically updated when:

• Customer tags or segments change
• Orders are paid or fulfilled
• Points are earned
• Tier configuration changes

Tier Assignment Logic

Customers are assigned to the highest tier they qualify for:

1. System checks tiers from highest to lowest
2. For each tier, checks if all qualifications are met
3. Assigns customer to first tier where all qualifications pass
4. Applies that tier's benefits

Tier Benefits

Benefits are applied when customer enters tier and removed when they leave:

Persistent: 

• Bonus points (awarded once, never removed)

Dynamic:

• Customer tags (removed on tier loss)
• Point multiplier (removed on tier loss)

Please check more about it here: https://key-stone.app/docs/loyalties/customer-tiers/overview.html