Customer Tier Qualifications

Define the criteria customers must meet to enter a tier. All enabled qualifications must be met for a customer to qualify.

Customer Tag or Segment

Require customers to have a specific Shopify tag or belong to a Shopify customer segment.

Configuration:

• Select "Tag" or "Segment"
• Choose specific tag or segment from Shopify
• Customer must have the tag or be in the segment to qualify

Large Order

Require customers to complete at least one order above a specific amount.

Configuration:

• Set minimum order amount (e.g., $500)
• Customer must have completed at least one order at or above this amount
• Checks historical orders

Order Volume

Require customers to spend a minimum total amount within a specific time period.

Configuration:

• Set minimum total amount (e.g., $1,000)
• Set time period in days (e.g., 90 days)
• System checks total spending in rolling time window

Total Lifetime Points Earned

Require customers to have earned a minimum number of points in their lifetime.

Configuration:

• Set minimum lifetime points (e.g., 5,000 points)
• Tracks total points earned across all time
• Does not include bonus points from tiers

Important Notes:

• Counts all points earned from earning rules
• Includes points from orders, signups, social media, etc.
• Does not include tier bonus points
• Never decreases (even if points are spent)

Multiple Qualifications

You can enable multiple qualifications per tier. All enabled qualifications must be met.

Please check more about it here: https://key-stone.app/docs/loyalties/customer-tiers/tier-configuration.html#qualifications