Create and Edit Your Customer Tiers

Modified on Fri, 14 Jun at 1:22 AM

Overview

Version 2 of SC Loyalty Rewards allows you to arrange your loyalty program into specific customer tiers to provide benefits to different groups of customers on your store.

All qualifications within the customer tiers must be met for the customer to receive the tier's benefits.
These qualifications will also apply retroactively.

You can also choose to create a default tier by selecting no qualifications and no benefits to use this to automatically include customers in a base tier.

Example

If a customer has spent over $1,000 in the last 365 days and a tier is created with this as its qualifying rule, this customer will be placed into this specific customer tier.

Please follow the steps below to create and edit your customer tiers.

Setup

From the Shopify admin, select Apps.
Select SC Loyalty Rewards.
Select Customer Tiers.
Select Add Customer Tier.
Enter a Tier Name.
Select This is a hidden tier (optional).
Note: This option is useful if you want to automatically include customers in this tier without displaying it. For example: Create a hidden tier to automatically give your Memberships' members double the points.
Select Enable tier upon creation? (optional).
Select one or more Tier Qualifications:
- Customer Tag: Customers that have a specific tag attached to their account will qualify for this Customer Tier. You can specify the tag name after enabling this option.
- Large Order: Customers that place a single order over this amount will qualify for this tier. They must be signed into their account when placing the order to qualify. The order amount can be specified after enabling this option.
- Order Volume: Customers that purchase more than the specified volume in the required timeframe will qualify for this tier. The timeframe is checked on a nightly basis.
- Total Points Earned: Customers who have earned at least this many loyalty points will qualify for the tier.
Select one or more Tier Benefits:
- Customer Tag: This customer tag will be added to the customer's account in Shopify.
- Earning Multiplier: Any customers in this tier will have the program's earning rules multiplied by this ratio.
- Bonus Points: Customers that qualify for this tier will have the specified number of points added to their account. This only applies once per lifetime of the tier.
Select Add Customer Tier.
To edit your Customer Tiers, select the ellipsis then Edit Tier.
Note: The numbers beside each Customer Tier are the order in which the app will check a customer's qualifications. Customers will be placed in the last tier they qualify for.
Adjust the tier accordingly and select Save Customer Tier.
Finish making your changes for all tiers and select Save.