Customer Tier Setup Process

Step 1: Navigate to Customer Tiers

• Open Keystone Loyalty Rewards app
• Navigate to Loyalty Program > Customer Tiers
• Ensure Enable Customer Tiers Program is ON
• Click Create Tier

Step 2: Configure Basic Details

• Title: Enter the tier name customers will see — for example: Bronze, Silver, Gold.
• Icon: Upload a custom icon or select one of the default options.
• Visible to Customers: Toggle this ON (recommended) so the tier appears in your customer-facing loyalty experience.

Step 3: Set Qualifications

Choose qualification types and set thresholds:

Option 1: Entry Tier (No Qualifications)

• Don't enable any qualifications
• All customers automatically qualify
• Use as default/starting tier

Option 2: Qualified Tier

• Enable one or more qualifications:
• Customer Tag/Segment
• Large Order (set minimum amount)
• Order Volume (set amount and days)
• Total Lifetime Points (set minimum)

Remember: All enabled qualifications must be met.

Step 4: Set Benefits

Enable and configure benefits:

• Customer Tag: Specify tag name
• Point Multiplier: Set multiplier (e.g., 1.5)
• Bonus Points: Set one-time point award

Step 5: Save and Enable

• Review all settings
• Toggle Enable Tier to ON
• Click Save Tier
• Tier is now active

Step 6: Set Tier Order

After creating all tiers:

• Navigate to Customer Tiers main page
• Drag and drop tiers to order from lowest to highest
• Click Save Order
• System automatically syncs customers after 5 minutes

Please check more about it here: https://key-stone.app/docs/loyalties/customer-tiers/tier-configuration.html#benefits