The Location Inquiries feature allows your customers to contact individual store locations directly from your Store Locator map. This way, customers have a quick way to reach you with questions or feedback for specific stores. 

To demonstrate how inquiries work, we will walk through the setup process from enabling the feature to managing incoming messages.

Enable Location Inquiries

1. From your Shopify admin, go to Apps.

2. Select SC Store Locator.

3. From the app dashboard, select Location Inquiries.

4. Toggle the feature to Enabled.

5. Once enabled, each store location will display a “Contact Location” button on the map.

Setting Contact Emails

1. Go to Manage Locations in the app.

2. Open any location and set a Contact Email (explained in the Add and Edit Store Location article).

3. Repeat for each store that should receive customer messages.

Customizing Inquiry Settings

1. Go to Manage Locations.

2. Choose to Enable or Disable the contact form for that specific location.

3. Save changes.

Reviewing & Responding to Inquiries

Every time a customer submits a form, the process is handled automatically:

• Notifications: The designated store email receives an immediate notification with the customer's message and details.

• Confirmation: The customer receives an automatic confirmation email.

• Tracking: You can view, search, and track all incoming messages directly from the Location Inquiries dashboard in the app.

Storefront Example

Let’s stick to our example where a customer wants to reach out to a specific shop.

Your customers will be able to:

1. Find a store on your map.

2. Click the “Contact Location” button.

3. Fill out a simple, branded pop-up form (Name, Email, Subject, Message).

4. Receive an instant confirmation email after submitting.

The Store Manager will:

1. Receive a formatted email with the customer's details and message.

2. Reply directly to the customer via their standard email client.

Current Limitations

We are working intensively on improving our App. However, we do have certain limitations. Currently, you cannot...

1. Prevent customers from submitting the form if required fields (Name, Email, Subject, Message) are missing.
2. Customize the contact form fields beyond the standard set (Name, Email, Subject, Message) without additional development.
3. Change the form’s pop-up/modal behavior to a full page without custom development.