If your option set remains stuck on "Processing" or "Pending" when attempting to save, it usually indicates a temporary cache buildup or server synchronization bottleneck between the app admin and Shopify.
Resolution & Next Steps
1. Quick Self-Check Steps
Before reaching out to support, try these quick browser checks:
Wait 2 to 3 minutes: A large option set or a high number of linked products can take extra time to batch process.
Hard Refresh: Refresh your browser page to verify if the save actually went through in the background.
Check Sync Status: Ensure there are no active sync banners (e.g., "Option set is waiting to be re-synced") running in your app dashboard.
2. Support Assistance (App Admin Cache Clear)
If the prompt continues to spin or remain pending indefinitely:
Contact Support: Reach out directly to our Merchant Success Team.
What We Do: Our support team will access the backend app admin to clear your app system cache and reset stuck database locks. This resolves the freeze without losing your saved option configurations.
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