New Options Not Displaying on Storefront (App V2)

If newly created options are not appearing on your product page, it is usually due to ongoing syncing or background storefront caching.

⚠️ App Version Note: This manual code fix applies to V2 of SC Product Options. If you are using V3 and options fail to display, please contact our support team directly.

Step-by-Step Resolution

1. Check Sync Status

   • Check your app dashboard for an "Option set is waiting to be re-synced" notification.

   • Allow up to 1 hour for new option sets to complete their initial sync.

2. Force Storefront Cache Refresh (V2 Code Fix) To force your store to fetch updated options immediately:

   1. From your Shopify Admin, go to Online Store > Themes > Actions > Edit code.

   2. Under Snippets, open sc-includes.liquid.

   3. Scroll to the bottom and find this line: window.BOLD.common.cacheParams.options = 1234567890; (The number will vary).

   4. Change the last two digits of that number to any other digits.

   5. Click Save.

   6. Test your product page in an Incognito / Private browser window.