Stores are Displaying near Africa or Otherwise Incorrectly

Modified on Fri, 1 Sep, 2023 at 3:32 AM

Overview

A convenient way to load a large number of stores at once is to Bulk Import Stores in Store Locator with the address locations.

If the CSV file doesn't contain the GPS (latitude and longitude) coordinates, Store Locator will attempt to locate the address based on the address details provided.

If for some reason the address can't be found, a pin will be placed in the middle of the map.

Select an option below to view more information on how to resolve this issue.

Solution 1

From the Shopify admin, select Apps.
Select Store Locator.
Select Stores.
Select Manage Locations.
Select Edit next to the store.
Select Find My Store.

If the map still does not show a pin in the new location, continue to Solution 2.

Solution 2

Open Google Maps.
Enter the address in the search bar.
Right-click on the pin and select What's here?
Note the Latitude and Longitude.
Note: The numbers are separated by a comma. The first number is the latitude; the second is the longitude. Copy the complete number including the minus symbol.
From the Shopify admin, select Apps.
Select Store Locator.
Select Stores.
Select Manage Locations.
Select Editnext to the store you want to adjust.
Select I know my Coordinates.
Enter the Latitude.
Enter the Longitude.
Select Update Location.
Select Save.

Solution 3

From the Shopify admin, select Apps.
Select Store Locator.
Select Stores.
Select Manage Locations.
Select Edit next to the store.
Select and drag the pin to the desired location.
Select Save.