Location Inquiries

Location Inquiries feature lets your customers contact individual store locations directly from your Store Locator map.

This turns your Store Locator into a powerful customer engagement tool, giving customers a quick, simple way to reach out with questions, requests, or feedback for specific stores.

There’s no coding required. Just enable the feature, set your contact emails, and the inquiry buttons will appear automatically next to each location.

Availability:

The Location Inquiries feature is available on these paid plans:

• 51–500 Stores ($19.99/month)

• 501–2000 Stores ($39.99/month)

• Unlimited Stores ($59.99/month)
  (Not available on Free or $9.99/month plans)

Ready to get started with Location Inquiries?

Follow this simple step-by-step guide:

1. Enable the Feature

• Open the SC Store Locator app.
  
  

• Navigate to the Location Inquiries settings in your dashboard.
  
  

• Toggle the feature to Enabled.

Once enabled, each store location will display a “Contact Location” button on the map (unless disabled individually).

2. Set Contact Emails for Each Store

To ensure customer messages reach the right inbox:

• Go to Manage Locations in the app.
  
  

• Open any location and set a Contact Email (this can be the store manager’s email or a shared inbox).
  
  

• Repeat for each store that should receive customer messages.
  
  

If a store has no contact email set, it will default to the store email. In case the store email is not available either - it will default to the shop owner contact email address from Shopify Partner Portal.

3. Customize Which Stores Accept Inquiries

You’re in full control:

• In each store’s settings, choose whether to Enable or Disable the contact form.
  
  

• Only the locations you enable will show the “Contact Location” button.
  
  

4. Review and Respond to Inquiries

Every time a customer fills out a contact form:

• The designated store email receives an immediate notification with the message and customer details.
  
  

• The customer receives a confirmation email automatically.
  
  

• You (the admin) can view, search, and track all incoming messages from your SC Store Locator dashboard.
  
  

What the Customer Sees

1. Finds a store on your map
   
   

2. Clicks the “Contact Location” button
   
   

3. Fills out a simple, branded contact form
   
   

4. Submits the form
   
   

5. Instantly receives a confirmation email
   
   

What the Store Manager Receives

• A beautifully formatted email with:
  
  

  • The customer’s message
    
    

  • Store information
    
    

  • Contact details
    
    

• The store can then reply directly via email
  
  

Need to Make Changes Later?

• You can edit emails, enable/disable forms, or view inquiries anytime from your admin dashboard.
  
  

• All customer messages are securely stored for reference and follow-up.
  
  

Notes & Tips

• All forms include Name, Email, Subject, and Message fields
  
  

• The feature works on desktop and mobile
  
  

• Forms appear as pop-up modals — no page reloads needed
  
  

• Use the search and filter tools to manage large volumes of inquiries
  
  

Need Help?

• Screenshots and tutorials are in our shared [Google Drive folder].
  
  

• Built-in setup tips appear in the Location Inquiries settings panel.
  
  

• Reach out to support anytime if you need help with setup or styling.
  
  

Want expert setup assistance?

Book a 1-on-1 session with our Product Manager to walk through setup, customization, and best practices.