Conditional Logic Not Working on Option Set

Modified on Fri, 31 Jul at 8:50 PM

If conditional logic rules are not showing or hiding options as expected on your storefront, review these checklist steps to fix the issue.

Step 1: Confirm Condition Settings are Saved

Verify that you clicked Save after setting up or updating your conditional rules.

Step 2: Check Rule Configuration

Double-check that your trigger options, selected values, and target actions are set up correctly within the condition settings.

Step 3: Verify the Logic Operator

Ensure you are using the appropriate logic operator:
- ALL: Requires every condition to be met for the rule to trigger.
- ANY: Requires at least one condition to be met for the rule to trigger.

Step 4: Verify Target Option Status

Confirm that the target option referenced in your condition still exists and has not been accidentally deleted.

Step 5: Test on the Live Store

If your conditions rely on specific product or customer criteria, make sure you are testing directly on the live storefront while signed into the relevant test account.