Option Hidden or Never Showing on Storefront

Modified on Fri, 31 Jul at 9:16 PM

If a product option fails to appear on your product page even when specific conditions are selected, review these checklist steps and resolution guides.

Step 1: Check Condition Action Type

Confirm that the condition action type is set to "Show" (and not accidentally set to "Hide").

Step 2: Verify Rule Conditions & Hierarchy

Check that the conditions set up in your rule can actually be met by customers during selection.
Ensure there are no conflicting "Hide" conditions affecting the option ("Hide" rules always override "Show" rules).
Confirm that the target option is not already hidden by another general display or field setting.

Step 3: Resolve Circular Dependencies (Infinite Loops)

Issue: Circular dependencies occur when two or more options reference each other in an infinite conditional loop (e.g., Option A shows Option B, which then shows Option A).
Solution: The app automatically detects and prevents circular loops. If you receive a circular dependency warning, review and restructure your condition logic to remove the loop.