Tier Progression Rate
How quickly customers move up tiers.
Benchmarks:
- Fast: <30 days between tiers (may be too easy)
- Moderate: 45-90 days (recommended)
- Slow: >120 days (may be too difficult)
Tier Retention Rate
How well customers maintain their tier.
Benchmarks:
- Excellent: >90% retention
- Good: 80-90% retention
- Concerning: <80% retention (review qualifications)
Tier Penetration
What percentage of eligible customers reach each tier.
Average Lifetime Value by Tier
Compare spending across tiers.
Please check more about it here: https://key-stone.app/docs/loyalties/customer-tiers/analytics.html
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