Managing Campaigns

Creating Campaigns

1. Navigate to Loyalty Program > Campaigns
2. Click Create Campaign
3. Enter campaign details
4. Choose campaign type and value
5. Toggle Enable Campaign to ON
6. Click Save Campaign

Editing Campaigns

1. Navigate to Loyalty Program > Campaigns
2. Click on campaign to edit
3. Modify any settings:
   • Title, description
   • Dates and times
   • Bonus points or multiplier value
4. Click Save Campaign

Important:

• Changes to active campaigns apply immediately
• Changing multiplier value affects ongoing point earning
• Consider impact on customer expectations

Rescheduling Campaigns

Change campaign dates while preserving analytics data.

Process:

1. Open campaign settings
2. Modify start and/or end date
3. Click Save Campaign
4. Campaign reschedules to new dates
5. Historical analytics data is retained

Deleting Campaigns

Remove campaigns you no longer need.

Process:

1. Navigate to campaign
2. Click Delete Campaign
3. Confirm deletion
4. Campaign is soft-deleted (hidden from list)

What Happens:

• Campaign is marked as deleted (not permanently removed)
• Campaign removed from active campaign list
• Analytics data preserved
• Transaction tags remain on customer transactions
• Hard delete occurs automatically after 3-6 months
• Transaction tags persist even after hard delete

Please check more about it here: https://key-stone.app/docs/loyalties/campaigns/overview.html#setup-process