Configure the discount that Friends receive when they claim the referral offer.
Restricted Rewards
The Friend discount is created as a restricted reward. Restricted rewards are internal-only rewards that:
- Are not visible to customers in the public rewards catalog
- Have no points cost associated with them
- Are claimed automatically by features like Referrals
The Friend discount can be configured as:
You can create restricted rewards through the Referral UI or by selecting the "Create Restricted Reward" option on any of these reward pages.
Reward Type Options
Choose which type of reward Friends receive when they claim the referral offer.
Order Discount
Apply a discount to the Friend's entire order.
Configuration Options:
- Fixed value or percentage
- Payment type options (one-time, subscriptions, both)
- Subscription options (first payment, multiple payments, all payments)
- Minimum requirements (order value, item quantity, or none)
- Discount combinations (order, product, shipping)
Product Discount
Apply a discount to specific products or collections. See Product Discount Rewards for full details.
Configuration Options:
- Fixed value or percentage
- Select specific products or collections
- Payment type options (one-time, subscriptions, both)
- Subscription options (first payment, multiple payments, all payments)
- Minimum requirements (value, quantity, or none)
- Discount combinations (order, product, shipping)
Free Shipping
Remove shipping costs for the Friend's order. See Free Shipping Rewards for full details.
Configuration Options:
- Payment type options (one-time, subscriptions, both)
- Subscription options (first payment, multiple payments, all payments)
- Minimum requirements (order value, item quantity, or none)
- Maximum shipping cost coverage (optional)
- Discount combinations (order, product, shipping)
Gift Card
Issue a gift card of a specified value to the Friend. See Gift Card Rewards for full details.
Configuration Options:
- Set gift card value (e.g., $10, $25, $50)
- Automatically delivered to Friend's email
Important Notes
Customer Eligibility:
- All Friends who claim the referral receive the same reward
- Customer eligibility restrictions are not available for Friend rewards (unlike standard rewards)
Friend Claim Process
How Friends claim their referral discount.
Process:
Friend clicks referral link
- Arrives at your store
- Cookie is set with referral code
Pop-up appears
- Form to enter email address
- Terms and conditions (if configured)
Friend submits data
- Discount code generated
- Code displayed in widget/pop-up
- Friend registered in system (linked via email)
Friend views discount
- Code shown in widget on storefront
- Can copy and use at checkout
Friend makes purchase
- Uses discount code at checkout
- Order must meet minimum requirements
- Advocate's referral tracked
Please check more about it here: https://key-stone.app/docs/loyalties/referrals/referral-settings.html#advocate-point-reward
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