Manual Blocks

Block specific customers or IP addresses/emails preemptively.

Block Individual Customers

Prevent specific customers from participating in referral program.

Process:

1. Navigate to Referral > Fraud Protection
2. Click Block Customer
3. Search for customer by name or email
4. Select customer
5. Click Add to Blocklist
6. Customer is blocked

What Happens:

• Customer cannot share referral links
• Customer cannot claim Friend discounts
• Existing referrals remain valid
• Customer sees "You are not eligible for the referral program"

Blocklist by Email

Add email addresses to blocklist to prevent participation.

Process:

1. Navigate to Fraud Protection
2. Go to Email Blocklist section
3. Click Add Email
4. Enter email address
5. Add note (reason for block)
6. Save

What Happens:

• Email cannot be used as Advocate
• Email cannot be used as Friend
• Applies to future account creation
• Existing accounts with email are blocked

Blocklist by IP Address

Add IP addresses to blocklist to prevent participation.

Process:

1. Navigate to Fraud Protection
2. Go to IP Blocklist section
3. Click Add IP Address
4. Enter IP address
5. Add note (reason for block)
6. Save

What Happens:

• IP cannot create referrals
• IP cannot claim Friend discounts
• Applies to all accounts from that IP
• Applies immediately