How Customers Use Online Dynamic Discount Codes

Modified on Thu, 11 Dec at 2:19 AM

Claiming a Dynamic Discount Code

Customer opens loyalty widget or account page
Navigate to rewards section
Click "Create Custom Discount"
Enter desired points to redeem
System displays discount value in real-time and validates points
Click "Generate Code"
Points are deducted and unique code is generated

Using the Discount Code

Receive unique code (e.g., DYNAMIC123 - $25 off)
Add items to cart
Enter code at checkout
System validates purchase type and applies discount

Code Display

Visible in the loyalty widget
Visible in the confirmation screen
Visible in transaction history

Refunds and Reversals

Automatic Refunds

Points are automatically refunded when the discount code is deleted and unused.

Manual Refunds

Customers and merchants can manually refund dynamic discount codes.

Customer-Initiated Refunds

Eligibility: Code unused and present in account
Process:
- View claimed codes
- Select code to refund
- Confirm refund
Points are returned and code is deactivated

Merchant-Initiated Refunds

Navigate to Loyalty Program > Customers
Select customer and view claimed rewards
Select code to refund and confirm
Points returned and code deactivated

Best Practice: Notify customers when refunding codes.