Gift Card Rewards

Overview

Gift Card Rewards let customers redeem loyalty points for Shopify gift cards of a set value. The app generates a unique gift card sent to the customer's email, providing flexible spending power and encouraging future purchases.

Restricted Rewards

• Not visible to customers
• No points cost
• Automatically claimed by other features (e.g., Referrals)

Gift Card Value & Point Cost

• Set value of the gift card (e.g., $5, $10, $25, $50, $100)
• Point cost aligned with points-per-dollar ratio (e.g., 100 points = $1)
• Optional margin factor for profitability (e.g., 125 points = $1)
• Multiple gift card tiers encourage point accumulation and flexible redemption

Customer Eligibility

• All Customers: Visible and claimable by all loyalty members
• Specific Customers: Select individual customers
• Specific Customer Segments: Use Shopify segments (e.g., VIPs, high spenders)

Maximum Usage Limits

Customers cannot claim the same gift card reward again until the previously claimed gift card is fully redeemed (balance = $0). Multiple gift card rewards at different values can be created to allow frequent claims.

Using Gift Cards

• Automatic email delivery with unique code and instructions
• Customers can apply gift cards at checkout
• Partial balance usage across multiple orders
• Multiple gift cards can be combined with other discounts
• Balance can be checked via Shopify checkout, customer account, or support

Refunds and Reversals

• Automatic refunds: Gift card or reward deleted → points returned
• Manual refunds: Customers or merchants can refund unused or partially used gift cards; fully used cards cannot be refunded
• Points refunded proportionally based on remaining balance.

Please check more about it here: https://key-stone.app/docs/loyalties/rewards/gift-card-rewards.html