Overview
Custom Rewards allow you to offer unique, manually-fulfilled rewards that cannot be automated through Shopify's API. These rewards can include social media shoutouts, exclusive memberships, personalized products, or any other benefit that requires manual fulfillment by your team.
Unlike coupon rewards, gift cards, and dynamic discount codes, which automatically generate Shopify discounts, Custom Rewards provide a framework for managing the entire claim-to-fulfillment process while the app handles point deduction, status tracking, and customer communication.
Key Benefit: Offer any type of reward imaginable while maintaining full control over fulfillment and customer communication.
How It Works
Customer Experience
- Customer views available custom rewards
- Customer claims a reward if they have sufficient points
- Customer fills in any additional information form (if configured)
- Points are deducted from customer's balance
- Customer receives confirmation
- Customer tracks claim status until fulfillment
Merchant Experience
- You receive notification of new claims
- View claim details and customer information
- Update claim status as you work on fulfillment
- Add notes at each status update
- Mark claim as fulfilled when complete
Please check more about it here: https://key-stone.app/docs/loyalties/rewards/custom-rewards.html
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