Setup Process for Custom Rewards

Step 1: Navigate to Custom Rewards

• Open the Keystone Loyalty Rewards app
• Navigate to Loyalty Program > Rewards > Customer Rewards
• Click Create Reward
• Select Custom Reward

Step 2: Configure Basic Details

• Reward Name: Enter the customer-facing title (e.g., "Personalized Video Message")
• Points Cost: Set the number of points required to claim (e.g., 5,000)
• Reward Description: Add a rich text description explaining what customers will receive

Step 3: Set Limits

• Redeem Limit Per Customer: Define how many times each customer can claim this reward
• Global Limit: Set the total number of claims allowed across all customers

Step 4: Set Customer Eligibility

Choose who can access this reward:

• All customers
• Specific customers (search and select)
• Specific customer segment (choose from Shopify segments)

Step 5: Build Additional Information Form (Optional)

• Click Add Question
• Select question type: Text, Multiple Choice, Radio, or Dropdown
• Enter question title and description
• Configure options if applicable
• Set each question as required or optional
• Repeat to add multiple questions
• Drag to reorder questions as needed

Step 6: Enable and Save

• Toggle Enable Reward to ON
• Review all settings to ensure everything is correct
• Click Save Reward
• Reward is now visible to eligible customers

Please check more about it here: https://key-stone.app/docs/loyalties/rewards/custom-rewards.html