Configuration of Custom Rewards

Reward Name

Customer-facing title of your reward. Keep it clear, descriptive, and concise (under 50 characters recommended).

• Examples: “Personalized Video Message”, “VIP Member Status”, “Social Media Shoutout”, “Custom Product Design”

Points Cost

Number of points required to claim the reward.

• Set any value, but cannot change while active claims exist
• Consider value relative to other rewards and time/effort to fulfill
• Higher value for exclusive rewards

Reward Description

Rich text explaining what customers will receive.

• Include what the reward is, what customers can expect, typical fulfillment time, and any restrictions

Redeem Limit Per Customer

Controls how many times each customer can claim the reward.

• Set any number (1, 3, unlimited)
• Prevents customers from claiming beyond limit

Global Limit

Total cap on how many times this reward can be claimed across all customers.

• Set any number or leave unlimited
• Reward becomes unavailable when limit reached

Customer Eligibility

• All Customers: Visible to anyone in the loyalty program
• Specific Customers: Select individual customers by name or email
• Specific Customer Segment: Target Shopify customer segments (top spenders, frequent buyers, etc.)

Enable / Disable

• Enabled – customers can view and claim, points are deducted
• Disabled – hidden, cannot be claimed, existing claims remain active

Additional Information Form

Collect details from customers to fulfill rewards properly. Can include:

• Text Answer: Single-line or multi-line input. Example: “What message would you like included?”
• Multiple Choice (Checkboxes): Customer selects multiple options. Example: “Which platforms should we feature you on?”
• Radio Button (Single Choice): Select one option. Example: “What’s the occasion?”
• Dropdown: Compact single-selection list. Example: “Preferred delivery timeframe”

Please check more about it here: https://key-stone.app/docs/loyalties/rewards/custom-rewards.html